Privacy Policy - Notanuisance

1. Introduction

At NotANuisance.com, we are committed to safeguarding the privacy and personal data of our users. We recognize the importance of accountability and transparency in handling your information and are dedicated to complying with all relevant privacy laws and regulations, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). Our priority is to maintain your trust through responsible data management, robust security practices, and clear communication.

This Privacy Policy outlines the types of personal data we collect, how we use it, your rights, and how you can control your information.

2. Scope of Policy and Role of Data Controller

This Privacy Policy applies to all users of the website www.notanuisance.com (“Website”), including account holders, visitors, and any individuals whose personal data is processed during interactions with us.

For the purposes of GDPR, NotANuisance.com is the data controller responsible for determining the purposes and means of processing personal data. If you reside in California, this document also serves as our notice at collection under the CCPA.

3. Categories of Personal Data We Process

We collect and process the following categories of personal data:

a. Usage Data: Information about your visit and interaction with the Website, including IP address, browser type and version, device identifiers, geographical location, referral source, length of visit, pages viewed, and navigation paths.

b. Account Data: Information that you provide when creating an account or using our services, such as your name, email address, physical address, and phone number.

c. Profile Data: Insights derived from your behavior on the Website, including preferences, purchases, login activity, account settings, and engagement with features, content, and promotions.

d. Communication Data: Any communications you send to us, including emails, form submissions, support queries, and other correspondence. We retain this data to respond to enquiries and manage recordkeeping.

e. Technical Data: Information related to your device and digital environment, such as device model, operating system, screen resolution, browser settings, internet service provider, and system configurations.

f. Transaction Data: Details of payments made or received via the Website, including payment metadata, billing address, purchased items, delivery information, and transaction history (note: we do not store full credit/debit card details).

g. Preference Data: Your choices related to marketing communications, consent preferences, notification settings, and expressed interests in products or services.

4. Legal Bases for Processing

Under GDPR, we rely on the following legal bases for processing your data:

– Contractual Necessity: When processing is required to fulfill our obligations under a contract with you (e.g., account management, service delivery, payments).
– Legitimate Interests: When processing serves our genuine business interests and does not override your privacy rights (e.g., analytics, fraud prevention, service improvements).
– Consent: When you have provided clear, affirmative consent for specific processing activities (e.g., marketing emails, cookies).
– Legal Obligation: When processing is necessary to comply with statutory obligations or regulatory requirements.

Under CCPA, we may collect, use, retain, and share your information in accordance with the business purposes as defined under California law.

5. Your Data Protection Rights

You have the following rights regarding your personal data, subject to applicable legal standards:

– Right of Access: You may request confirmation and access to your data.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: You may request deletion of your personal data, subject to certain exceptions.
– Right to Restrict Processing: You may request limited processing of your data under certain conditions.
– Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
– Right to Object: You may object to processing based on legitimate interests or direct marketing.

California residents may also exercise the rights to Opt Out of Sale/Sharing of Personal Information, and the Right to Non-Discrimination for exercising their privacy rights.

To exercise any of these rights, please email us at: [email protected].

6. Security Measures

We implement rigorous administrative, technical, and physical measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction, including:

– Encryption of data in transit and at rest
– Role-based access control and authentication safeguards
– Regular security audits and penetration testing
– Backup and disaster recovery protocols
– Staff training in data handling and security best practices

Despite our efforts, no system is entirely secure. You are encouraged to use strong, unique passwords and to safeguard your own information with care.

7. International Transfers

Your personal data may be transferred to, stored in, and processed in countries outside your country of residence, including the United States and other jurisdictions where our service providers operate. In cases of cross-border data transfers from the European Economic Area (EEA), we utilize appropriate safeguards such as Standard Contractual Clauses approved by the European Commission and conduct necessary risk assessments to ensure your rights remain protected.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy, including legal, regulatory, contractual, and legitimate business purposes. Specific retention periods include:

– Account Data: Retained as long as your account is active, and up to 6 years thereafter.
– Transaction Data: Retained for 7 years for auditing and tax compliance.
– Communication Data: Retained for 3 years following final correspondence.
– Preference and Profile Data: Retained up to 2 years from your last interaction with us.
– Technical and Usage Data: Retained for up to 26 months in anonymized or aggregated format for analytics.

Data no longer required is securely deleted or anonymized.

9. Cookie Policy

We use cookies and similar technologies to gather information about your interaction with notanuisance.com. Cookies are small data files stored on your device to enhance your browsing experience.

Types of cookies we use include:

– Essential Cookies: Necessary for operation of the Website (e.g., login sessions, user authentication).
– Functional Cookies: Enable features such as remembering preferences and improving usability.
– Analytics Cookies: Track traffic, behavior, and user engagement for performance analysis (e.g., Google Analytics).
– Performance Cookies: Improve speed and performance of the Website under load.

10. Cookie Management and Compliance

On your first visit to notanuisance.com, you will be presented with a cookie consent banner that allows you to manage your cookie preferences. Under GDPR and CCPA, we honor the Do Not Sell or Share My Personal Information banner settings and requests to withdraw consent at any time.

You can also manage cookies directly via your browser settings or third-party tools. Disabling certain cookies may affect site functionality.

11. Protection for Children

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal data from anyone under 13. If we become aware that data has been collected from a minor, we will promptly delete it in accordance with applicable laws. Parents or guardians who believe that we have inadvertently collected information from a child may contact us at [email protected] for assistance.

12. Policy Updates

We may revise this Privacy Policy from time to time in response to changes in legislative developments, technological updates, or our business practices. Where changes materially affect your rights or how we process your data, we will notify you via Website notices, email, or other reasonable means, and request your renewed consent when necessary.

13. Contact Information

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us at:

Email: [email protected]
Website: www.notanuisance.com

We are committed to privacy compliance and user protection. If you have concerns about how your information is handled, we encourage you to contact us directly through the above channels for swift resolution and support.